NHTSA owner complaints

Owner complaint record

2014 Ford Explorer Problems and Recalls: What Owners Report

This page shows the problems 2014 Ford Explorer owners reported to NHTSA, the federal agency that tracks car safety: 1,673 complaints sorted by system, the mileage they started at, the check engine codes owners named, and the recalls to check before you buy.

NHTSA owner complaintsChecked Oct 3, 20261,673 complaintsFederal file of Aug 25, 2026

A white 2015 Ford Explorer seen from the front
2015 Ford Explorer, the same generation as the 2014Mr.choppersCC BY-SA 3.0Wikimedia Commons
Model year2014
  • 202594No page yet
  • 202419No page yet
  • 2023104No page yet
  • 2022256No page yet
  • 2021411No page yet
  • 20201,194No page yet
  • 2019291No page yet
  • 2018719No page yet
  • 20171,677
  • 20162,441
  • 20151,770
  • 20141,673
  • 20132,230
  • 2012822No page yet
  • 20111,195No page yet
  • 2010115No page yet
Complaints
1,673

-25% vs 2013

Top system
Steering

483 complaints, 29% of the total

Typical start
90,000 mi

half of the steering reports that give a mileage came before this

Crash reports
32

29 mention an injury, 6 a fire

Short answer

The steering leads the 2014 Ford Explorer record at 29%, with engine next at 12%. Of the steering reports that give a mileage, half came before 90,000 miles. The costliest part on our cost list is the electric power steering rack, $589 to $1,584 for the part alone.

It's a count of reports, not a failure rate. Use it to decide what to inspect before buying, not to grade the car.

What we know beyond the file

The steering leads the complaints, most of them a warning light and a loss of power assist. Ford recalled Explorers of this generation for rear suspension toe links that may fracture, with separate campaigns for trucks in road-salt states.

Is your Explorer affected?

Check one car against NHTSA recalls. Free, takes seconds.

2014 Ford Explorer overview

The 2014 Explorer came with a 3.5-liter V6, a turbo 3.5-liter V6 and a turbo 2.0-liter four, all with a six-speed automatic, in front-wheel or all-wheel drive.

For 2014, Ford made automatic headlamps standard, and improvements first offered on the 2013 Explorer Sport, such as a solid-mounted electric steering rack with better feel and larger brakes, became available on the 2014 Explorer. Heated second-row seats and adaptive cruise control were added or became more widely available.

Owners filed 25% fewer complaints about the 2014 than the 2013 (2,230), and the steering leads both years. The 2015 drew 1,770, with steering named most.

3.5L 6-cylinder
Power
290 hp at 6,500 rpm
Torque
255 lb-ft at 4,000 rpm
Gearbox
6-speed automatic
Fuel
Regular gasoline
Injection
Not direct
FWD17/24/20
AWD17/23/19

city / highway / combined mpg, EPA

3.5L turbo 6-cylinder
Power
365 hp at 5,500 rpm
Torque
350 lb-ft at 3,500 rpm
Gearbox
6-speed automatic
Fuel
Regular gasoline
Injection
Direct injection
AWD16/22/18

city / highway / combined mpg, EPA

2.0L turbo 4-cylinder
Power
240 hp at 5,500 rpm
Torque
270 lb-ft at 3,000 rpm
Gearbox
6-speed automatic
Fuel
Regular gasoline
Injection
Direct injection
FWD20/28/23

city / highway / combined mpg, EPA

1 of 3 engines

Fuel economy from EPA fueleconomy.gov; power and torque from Ford media technical spec sheets and ford.com engine pages (Wayback copies), read 3 Oct 2026.

Is the 2014 Ford Explorer reliable?

The 2014 Ford Explorer ranks 5th of 16 Explorer model years for owner complaints, and the steering draws the largest share. The four checks below are what the federal record can say; none of them is a reliability score.

  • 5th
    Compared with other Explorer years1,673 complaints, the 5th most of 16 model years (2016 has 2,441).By model year
  • 29%
    The system named mostSteering, in 483 complaints. Half of the steering reports that give a mileage came before 90,000 miles.Problems by system
  • 7
    Recalls7 recall campaigns cover the 2014 Ford Explorer.Recalls
  • 32
    Crashes, injuries, fires32 complaints mention a crash, 29 an injury and 6 a fire.

A complaint count is not a failure rate: the record doesn't say how many were sold, so a popular year draws more reports.

2014 Ford Explorer problems by system

Every complaint to NHTSA names the part of the car that gave the owner trouble, such as the engine or the steering. The cards below sort the 1,673 complaints about the 2014 Ford Explorer that way, largest first: open one to read what owners wrote, when it usually starts, and what to check.

5 systems · tap one to read what owners wrote
Steering29%483 complaints

Loss of power assist, steering warnings

Show detailsHide details
What owners describe
A internal fault in eaps steering rack, fault code 58530. Ford had recall on 2013 models, mine was shipped to dealer jan. 2014. Still had same issue as 2013. Has to more of them out there. Dealer did not inform of 2013 recall at time of repair. Steering was not ok when turning left made noise and vibrated.
MNOwner in Minnesota58,530 mi
The whole steering column and power steering locked down driving about 55 mph without warning. I had to muscle it off the road and out of harms way. I had it fixed by Ford and now it is messing up a second time.
GAOwner in Georgia67,000 mi
TNNJPAPARead 4 more owner reports+4
Noticed loud grinding noise while turning either left or right while traveling around 40mph. No lights have come on yet. Took it to mechanic and he told me that the steering rack is failing and will need to be replaced. Ford quoted me roughly $1500 for the rack and labor, this is crazy that the 2011,12,13 recall doesn't cover the same problem that 2014's are having.
TNOwner in Tennessee91,000 mi
Whining, squeaking noise from steering column upon turning or moving the wheel at any speed, left or right. Dealer says the entire steering assembly and computer has to be replaced to prevent steering failure in the future, at the cost of $1900. I see other recalls for the same problem in years 2011-2013 and 2015-2017. I have also read a lot of online complaints about this same problem in other 2014 explorers.
NJOwner in New Jersey57,000 mi
Good morning, manufacturer recall number20s62 NHTSA recall number20v675 I feel that the recall for the rear suspension is also causing the steering wheels on many of the Ford explorers to squeak, or create a loud banging noise. My vehicle is currently squeaking every time I turn the steering wheel, this vehicle has never been in accident and never had the steering column replaced.
PAOwner in Pennsylvania60,000 mi
While operating my 2014 Ford explorer xlt, the steering was unresponsive and would seize up while driving around turns. Other times the steering while is extremely hard to turn while operating around turns on both city and highways. I believe the issue is with the electronic power steering.
PAOwner in Pennsylvania46,500 mi
When it starts
050k100k mi

Usually starts around 90,000 miles. Half of owners reported it between 62,862 and 118,824.

What to do

Steer slowly from lock to lock and watch for a steering warning.

Engine12%196 complaints

Heat and A/C complaints, leaks

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What owners describe
Since I've owned my 2014 Ford explorer for the past six months I get sulfur smelling exhaust fumes coming from the a/c vents when quickly accelerating even if the a/c is in recirc mode and even when the fuel tank is not full. It is definitely exhaust odors and not fuel odors.
TXOwner in Texas500 mi
Anytime the Ford explorer goes over 3000 rpms there's a strong exhaust smell in the cabin of the car. Paid to look at out of pocket at the dealership and was told the problem could not be reproduced.
LAOwner in Louisiana46,000 mi
ARCTOKVARead 4 more owner reports+4
Strong "natural gas" smell inside car while driving and very noticeable outside of car upon exiting interior. Can smell from inside my house when parked in garage. Started 1/26/17 with 63,200 miles on my suv. Took to Ford for service on 1/30/17 and was told there were no emission problems and that it was due to my ptu which needed to be replaced along with ptu vent valve.
AROwner in Arkansas63,200 mi
2014 Ford explorer sport, strong smell of engine exhaust fumes entering passenger cabin. Must drive with windows open to vent out passenger cabin. My safety as well as my family's safety is at risk for carbon monoxide poisoning, respitory distress, asthma and possible unconsciousness while driving. The overwhelming engine exhaust fumes within the passenger cabin at times is unbearable.
CTOwner in Connecticut25,000 mi
Exhaust fumes can be smelled when we start veh. And when we have rapid acceleration. Mentioned to dealer several times, was told very few others have had issues and no recall for item as of yet... That was last year in 2016. Date below on when it happened was when we purchased from dealership new.
OKOwner in Oklahoma
My 2014 explorer has bad fume smells in the cabin when accelerating to pass vehicles. I have taken it to the dealer once to have it repaired but it still does it. I have also had a fume smell in my nose that is there when I am not in the car. I didn't know what it was and am scheduled for an mri but I have recently realized the car cabin smells the same as the smell in my nose.
VAOwner in Virginia30,000 mi
When it starts
050k100k mi

Usually starts around 38,000 miles. Half of owners reported it between 10,000 and 65,000.

What to do

Run the heat and the A/C on the test drive and look under the engine for leaks.

More: Blown head gasket signs · Car shuts off while driving

Body structure11%179 complaints

Body and trim recalls

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What owners describe
Passenger side windshield trim peeling back and separating from the windshield, heavy vibration noise occurs at speeds over 15 mph, at 65 it is deafening. No accident, no rough travel, this is a soccer mom car, that goes to school, supermarket and home. No rough history of washes. Other issues listed online http://www.carcomplaints.com/Ford/explorer/2014/windows_windshield/windshield_trim_falling_off.shtml
KYOwner in Kentucky42,534 mi
Driver's side window trim molding has come loose twice. This is a common problem with newer model Ford explorers. Cost $200 to repair and not covered under extended warranty. Mine came loose while driving fortunately, other's have flown right off the trucks causing a safety issue for other vehicles behind the truck.
FLOwner in Florida30,000 mi
TXVANVTXRead 4 more owner reports+4
Our '14 explorer has consistently allowed exhaust gas to enter the passenger compartment upon 1/2 to full throttle acceleration. Still under warranty, the dealership said they would fix it for about $800! They said it was coming from exhaust entering the rear ac. Ac on or off makes no difference.
TXOwner in Texas10,000 mi
The windshield outside pillar/trim molding of a 2014 Ford explorer, flew off car while driving (65mph) on the highway. This is the second incident within less than a year. And from what I gathered from dealership and online research, it's a very well known problem.
VAOwner in Virginia67,200 mi
Ford service action #17n04. Ford will not complete this service action due to mileage. The driver door panel is peeling back so far that air catches in it and is pushed back by air when driving on the highway with the window down. The door panel gets pushed into the driver and is a safety hazard.
NVOwner in Nevada141,000 mi
Vehicle was traveling approximately 30-35 mph down a road with no pot holes when the front right lower control arm broke in half. Vehicle lost control and pulled to the right bringing the vehicle into the street curb. Damage to the fender, tire, wheel, cv joint, and other associated parts reported. Ford denies warranty claim....05-27-15 *bf updated 10/17/2017
TXOwner in Texas10,000 mi
When it starts
050k100k mi

Usually starts around 92,500 miles. Half of owners reported it between 53,825 and 125,000.

What to do

Run the VIN for the pillar trim recall.

Electrical system6%96 complaints

Warning lights, locks, camera

Show detailsHide details
What owners describe
Door ajar alerts with the door shut. I have to open and slam door to get it to clear. I know this is a common issue and Ford needs to open a recall on this. I do not feel like paying 400 dollars for something they know is messed up due to poor quality.
VAOwner in Virginia41,000 mi
The dash reads transmission not in park while the shifter is in park position. There is a technical service bulletin regarding this issue but the dealer refused to repair the issue due to the vehicle warranty being expired. Tsb 15-0047
MIOwner in Michigan41,156 mi
OHVARead 2 more owner reports+2
40,000 miles into a new car, rear brakes are completely worn down. The passenger side needed a new temperature door actuator to allow the climate control to work properly.
OHOwner in Ohio46,000 mi
Rear camera goes black intermittently in our 2014 Ford. While we are backing out of a parking place or out of our driveway it may start as expected but then before we are finished reversing it just goes to a black screen. Other times when we put the car in reverse, the rear camera does not engage at all.
VAOwner in Virginia60,000 mi
When it starts
050k100k mi

Usually starts around 60,000 miles. Half of owners reported it between 40,000 and 110,423.

What to do

Try the locks and the camera, and watch for warning lights.

More: Alternator or battery? · Dashboard warning lights

Suspension6%96 complaints

Rear toe link recalls

Show detailsHide details
What owners describe
Right rear toe link broke while driving on the highway. Steering was compromised. The left rear toe link also showed signs of stress. This explorer was not included in the NHTSA campaign number: 16v245000 perhaps Ford needs to expand the number of cars recalled due to this issue.
MAOwner in Massachusetts48,600 mi
Vehicle was traveling approximately 30-35 mph down a road with no pot holes when the front right lower control arm broke in half. Vehicle lost control and pulled to the right bringing the vehicle into the street curb. Damage to the fender, tire, wheel, cv joint, and other associated parts reported. Ford denies warranty claim....05-27-15 *bf updated 10/17/2017
TXOwner in Texas10,000 mi
IDTXRead 2 more owner reports+2
Notified june 2016 of rear suspension link that may fracture which may result in loss of control. As of today, 10/12/16 I have heard nothing from Ford and I am concerned about continued use of the vehicle. How long should this type of repair typically take?
IDOwner in Idaho
My vehicle has 69k miles with only freeway driving and the struts and bearings already have to be replaced. The cost is $900 at the Ford dealership. I was told that the bearings are worn out causing problems with the struts. Anytime I would drive at low speeds you could hear a loud knocking sound. My nissan is 12 years old and it just now needed similar maintenance. Something is not right with this quality.
TXOwner in Texas69,000 mi
When it starts
050k100k mi

Usually starts around 82,500 miles. Half of owners reported it between 38,250 and 109,500.

What to do

Run the VIN for the rear suspension recalls.

What repairs cost on the 2014 Ford Explorer

Part prices for the problems 2014 Explorer owners report most. They are shelf and mail-order prices for the part alone, so a shop bill adds labor and its own markup.

Steering that loses power assistElectric power steering rack
$589 – $1,584Part only, at the counter

For the 3.5L, a remanufactured Terrepower rack up to a new Motorcraft one; the 2.0L runs $602 to $779; the Sport's is Motorcraft only, $602 to $1,584; plus a core deposit of up to $750.

Check steering racks

Prices on this page are our own research, not the store’s, and store prices change daily.

Prices read on RockAuto on Oct 2, 2026, for the parts listed as fitting this car; regular stock only, closeouts left out.

Check engine codes owners report

7 owners name U3000 (a Ford-specific code) in their complaints, the code named most for this car.

OBDU3000Ford-specific code7

Complaints whose text names the code, one count per complaint. Tap a code to read our guide; grey codes have no guide yet.

When problems show up on the odometer

Engine complaints start earliest, typically around 38,000 miles. Body structure complaints start latest, around 92,500 miles.

Steering90k
Engine38k
Body structure92k
Electrical system60k
Suspension82k
025k50k75k100k mi

Dot: typical mileage. Bar: the middle half of reports. From the mileage owners wrote on the form.

Ford Explorer complaints by model year

2014 is shown in dark. The steering is named most in 4 other Explorer years.

Show chartHide chart
Complaints by model yearFord Explorer, 2010 to 2025
All complaintsSteering
0
500
1,000
1,500
2,000
2,500
10
11
12
13
1,673
14
15
16
17
18
19
20
21
22
23
24
25

2014 is shown in dark. The steering is named most in 4 other Explorer years.

When owners filed

Complaints about the 2014 Ford Explorer have kept arriving since 2013, with peaks in 2017 and 2025. A peak often follows a recall or a news story, not a new fault.

Show chartHide chart
When owners filedComplaints about the 2014 Ford Explorer, by the year they were filed
Complaints filed
0
100
200
300
6
2013
65
2014
42
2015
116
2016
259peak
2017
118
2018
148
2019
103
2020
102
2021
138
2022
155
2023
170
2024
200peak
2025
51
2026

2014 Ford Explorer recalls

7 recall campaigns cover the 2014 Ford Explorer. A recall list is by model year; whether one car had the work done is in its VIN record.

2014 Ford Explorer crash tests and investigations

NHTSA crash tests rate the 2014 Ford Explorer five stars overall, the same for all-wheel drive and front-wheel drive. Its defect office has opened four investigations that cover this model year.

Overall5/5
Frontal crash5/5
Side crash5/5
Rollover4/5

Ratings run from 1 to 5 stars: 5 is the safest result, 1 the least safe.

Frontal stars compare cars of about the same weight; side stars compare every vehicle. Rollover stars show how top-heavy the car is: NHTSA puts the 2014 Ford Explorer’s chance of rolling over in a single-car crash at 17%.

Safety equipment NHTSA recommends

Electronic stability controlStandard
Forward collision warningOptional
Lane departure warningOptional

Optional means some trims have it and some don’t. Check the car you are looking at.

Federal investigations

Front brake hose failureOpened Sep 28, 2015 (EA15005), closed Nov 2, 2018Closed
Ford explorer exhaust odorOpened Jul 1, 2016 (PE16008), closed Sep 12, 2017Closed
Exhaust odor in passenger cabOpened Jul 27, 2017 (EA17002), closed Jan 17, 2023Closed
Windshield trim molding item detachmentOpened Jan 27, 2023 (PE23001), closed Feb 8, 2024Closed

Before you buy a used 2014 Ford Explorer

Owners of the 2014 Explorer most often report a steering warning and a heavy wheel, then climate and trim faults. Check the VIN for the rear toe link and pillar trim campaigns.

Before you buy a 2014 Ford Explorer5 checks to do in person
  1. 1
    Steer slowly from lock to lock

    A heavy wheel with a steering warning leads the complaints.

  2. 2
    Check the VIN for open campaigns

    Rear toe link and pillar trim recalls apply.

  3. 3
    Look under the rear at the toe links

    Toe links that may fracture are under recall.

  4. 4
    Run the A/C and the heater on full

    Climate faults lead the engine section.

  5. 5
    Check the A-pillar trim

    Clips that may not hold are under recall.

Oil and service for the 2014 Ford Explorer

This is what Ford's manual says the 2014 Explorer needs: which oil to use and how much, the fluids for the transmission and the cooling system, and when each job is due. The SUV tracks oil wear itself and shows an oil change message on the dashboard, but Ford says never to go past a year or 10,000 miles.

3.5L 6-cylinder
Engine oil
5W-20
Oil capacity
6.0 US quarts
Transmission fluid
Motorcraft MERCON LV
Coolant
Motorcraft Orange, prediluted
3.5L turbo 6-cylinder
Engine oil
5W-30
Oil capacity
6.0 US quarts
Transmission fluid
Motorcraft MERCON LV
Coolant
Motorcraft Orange, prediluted
2.0L turbo 4-cylinder
Engine oil
5W-30
Oil capacity
5.7 US quarts
Transmission fluid
Motorcraft MERCON LV
Coolant
Motorcraft Orange, prediluted

Service schedule

Oil changeWhen the dashboard asks, and at least every year or 10,000 miles
Spark plugsEvery 100,000 miles
CoolantFirst at 6 years or 100,000 miles, then every 3 years or 50,000 miles
Transmission fluidEvery 150,000 miles
Engine air filterEvery 30,000 miles
Cabin air filterEvery 20,000 miles

From the Ford 2014 Explorer Owner's Manual, read Oct 2, 2026. Normal schedule.

Common questions

What are the most common problems with the 2014 Ford Explorer?

Owners name the steering most (483 complaints), then engine (196) and body structure (179).

Is 2014 a good year for the Ford Explorer?

The complaint record can't grade a car, but it shows what to check: the steering complaints that lead this year, the mileage they start at, and whether the recall repairs were done.

Was there a recall on the 2014 Ford Explorer?

Yes. NHTSA lists 7 recall campaigns for the 2014 Ford Explorer: suspension (4), wheels, power train, structure. A dealer can tell from the VIN whether one car got the repairs.

At what mileage do 2014 Ford Explorer problems start?

Engine complaints start earliest, around 38,000 miles. Body structure complaints come later, around 92,500 miles.

Which Explorer years have the most and fewest complaints?

The 2016 and 2013 model years have the most in the file, and the 2024 and 2025 the fewest, though newer cars have had less time to collect complaints.

Other 2014 SUVs to compare

What the complaint record can't tell you

How many were soldA popular model looks worse than a rare one.
Whether your car has itA share isn't a probability for one car.
Who filedRecalls and news send owners to the form.
What it costsPart prices only; a shop adds labor.

Sources

Show all 7 sources
NHTSA complaint fileNHTSA consumer complaints, FLAT_CMPL bulk file, dated Aug 25, 2026
Counts by system and year, mileage, crash and injury flags, codes, owner quotes
NHTSA recallsRecalls API, read Oct 3, 2026
The recall list
NHTSA 5-Star Safety RatingsSafety Ratings API, read Oct 3, 2026
Crash test stars and rollover risk
NHTSA defect investigationsInvestigations file (FLAT_INV)
The investigations list
EPA fueleconomy.govFederal fuel economy data
Engines, gearboxes, mpg
Ford media: 2014 Explorer product pageRead Oct 2, 2026
Auto headlamps standard; Sport steering rack and larger brakes offered more widely
Ford media technical spec sheets and ford.com engine pages (Wayback copies)Read 3 Oct 2026
Engine specs

Owner quotes are changed from all capitals to normal case only. Counts by system and year cover vehicles with at least 10 complaints.