NHTSA owner complaints

Owner complaint record

2015 Jeep Grand Cherokee Problems and Recalls: What Owners Report

This page shows the problems 2015 Jeep Grand Cherokee owners reported to NHTSA, the federal agency that tracks car safety: 1,354 complaints sorted by system, the mileage they started at, the check engine codes owners named, and the recalls to check before you buy.

NHTSA owner complaintsChecked Oct 2, 20261,354 complaintsFederal file of Aug 25, 2026

A 2016 Jeep Grand Cherokee seen from the front
2016 Jeep Grand Cherokee, the same generation as the 2015SsmIntrigueCC BY-SA 4.0Wikimedia Commons
Model year2015
  • 202566No page yet
  • 2024239No page yet
  • 2023379No page yet
  • 2022257No page yet
  • 2021400No page yet
  • 2020229No page yet
  • 2019362No page yet
  • 2018847No page yet
  • 2017364No page yet
  • 2016308No page yet
  • 20151,354
  • 20142,373
  • 2013802No page yet
  • 20121,638
  • 20111,639
  • 2010117No page yet
Complaints
1,354

-43% vs 2014

Top system
Powertrain

346 complaints, 26% of the total

Typical start
11,600 mi

half of the powertrain reports that give a mileage came before this

Crash reports
128

87 mention an injury, 21 a fire

Short answer

The powertrain leads the 2015 Jeep Grand Cherokee record at 26%, with seat close behind. Of the powertrain reports that give a mileage, half came before 11,600 miles. The costliest part on our cost list is the power steering rack, $311 to $911 for the part alone.

It's a count of reports, not a failure rate. Use it to decide what to inspect before buying, not to grade the car.

What we know beyond the file

Two thirds of the powertrain complaints describe shifting, and the seat complaints describe front headrests that pop open on their own.

Is your Grand Cherokee affected?

Check one car against NHTSA recalls. Free, takes seconds.

2015 Jeep Grand Cherokee overview

The 2015 Grand Cherokee came with a 3.6-liter six-cylinder, a 5.7-liter eight-cylinder and a 3.0-liter turbodiesel six, all with an eight-speed automatic, in rear-wheel or four-wheel drive.

Owners filed 43% fewer complaints about the 2015 than the 2014 (2,373), and the powertrain leads both years. The 2016 drew 308, with powertrain named most.

5.7L 8-cylinder
Power
360 hp
Torque
390 lb-ft
Gearbox
8-speed automatic
Fuel
Midgrade gasoline
Injection
Not direct
RWD14/22/17
4WD14/20/16

city / highway / combined mpg, EPA

3.6L 6-cylinder
Power
290 hp
Torque
260 lb-ft
Gearbox
8-speed automatic
Fuel
Regular gasoline
Injection
Not direct
RWD17/25/20
4WD17/24/19

city / highway / combined mpg, EPA

3.0L turbo 6-cylinder
Power
240 hp
Torque
420 lb-ft
Gearbox
8-speed automatic
Fuel
Diesel
Injection
Not direct
RWD22/30/25
4WD21/28/24

city / highway / combined mpg, EPA

1 of 3 engines

Fuel economy from EPA fueleconomy.gov; power and torque from Jeep's 2015 Grand Cherokee release.

Is the 2015 Jeep Grand Cherokee reliable?

The 2015 Jeep Grand Cherokee ranks 4th of 16 Grand Cherokee model years for owner complaints, and the powertrain draws the largest share. The four checks below are what the federal record can say; none of them is a reliability score.

  • 4th
    Compared with other Grand Cherokee years1,354 complaints, the 4th most of 16 model years (2014 has 2,373).By model year
  • 26%
    The system named mostPowertrain, in 346 complaints. Half of the powertrain reports that give a mileage came before 11,600 miles.Problems by system
  • 10
    Recalls10 recall campaigns cover the 2015 Jeep Grand Cherokee.Recalls
  • 128
    Crashes, injuries, fires128 complaints mention a crash, 87 an injury and 21 a fire.

A complaint count is not a failure rate: the record doesn't say how many were sold, so a popular year draws more reports.

2015 Jeep Grand Cherokee problems by system

Every complaint to NHTSA names the part of the car that gave the owner trouble, such as the engine or the steering. The cards below sort the 1,354 complaints about the 2015 Jeep Grand Cherokee that way, largest first: open one to read what owners wrote, when it usually starts, and what to check.

5 systems · tap one to read what owners wrote
Powertrain26%346 complaints

Shifting trouble, stalling in traffic

Show detailsHide details
What owners describe
My jeep stalled in 50mph traffic causing a horribly dangerous situation. I barely coasted to the side of the road, and it wouldn't restart. I had it towed to the dealer where I was later told my tone/reluctor wheel had broken resulting in loss of signal from the crankshaft sensor so the vehicle shut down.
MDOwner in Maryland104,000 mi
The 2015 I had just purchased with the v-6 and 8 speed transmission due to my 2014 dodge durango with the same engine and transmission being bought back by chrysler, is exhibiting the same unsafe shifting and stalling conditions.
OROwner in Oregon174 mi
CANYNYILRead 4 more owner reports+4
2015 grand cherokee - 6 cyl - transmission propblem- multiple occasions of hard & loud shifting in low gears - stuck in low gear - loss of power - poor mpg - check engine light on indicating trans. Errors - dealer has repaired / patched software 3 times and problems continue...
CAOwner in California11,500 mi
Transmission jerks between gears 1 2 and 3. Engine revs without delivering power at times of rapid acceleration. Car moves 2 to 3 inches when placed in park, these problems all still persist even after software patches were installed on recall
NYOwner in New York35 mi
I was in a driveway and put the car in reverse and accelerated since it was a very slight incline when the car automatically went into auto park. This happened 4 times. I shut the car off, restarted. The shifter worked. I drove to the dealer, they looked at it and said nothing is wrong. Seems like a safety issue to me
NYOwner in New York15,700 mi
At a regular oil change service, it was discovered that there was an engine oil cooler leak for a 2015 jeep grand cherokee with less than 58000 miles on it. No warning indicators were illuminated. Deal requested to have it replaced because it's dangerous drive.
ILOwner in Illinois57,500 mi
When it starts
050k100k mi

Usually starts around 11,567 miles. Half of owners reported it between 4,150 and 41,000.

What to do

Drive through every gear and shift into Park and back a few times.

Our guideBad Transmission Symptoms: Seven Causes Ranked by Cost

More: Transmission slipping · Jerks when accelerating

Seat21%286 complaints

Front headrests that pop open on their own

Show detailsHide details
What owners describe
While simply driving down the road my passenger side headrest just pops open. It seems the clips have broken. This should be a recall as I have spoken to many owners who have had the same issue. This is a safety issue and should be taken care of from the dealership and not cost $800.00 for something that is faulty.
LAOwner in Louisiana64,000 mi
While stopped at a stop light, my head rest deployed. I was stopped and on a city/town road. The temperature was about 85 degrees and humid that day so I'm not sure if that had anything to do with it but it happened out of nowhere!
PAOwner in Pennsylvania97,400 mi
MOTNVAGARead 4 more owner reports+4
The front seat driver side headrest has protruded forward. I just noticed it yesterday when I drove the jeep home from work. It was parked in our company parking lot all day while I was at work when this happened. Went to schicker automotive group (jeep dealer) in washington missouri. They told me I need a whole new headrest. Total cost, parts and labor. $771.00
MOOwner in Missouri75,000 mi
Active headrest restraint deployed while driving on the interstate. No rear collision or other accident occurred. Dealership indicates the "tabs" broke off and therefore cannot be reset. Quoted me $816 to replace the headrest. Seems exorbitant. And something that, as a safety component, should be the subject of a recall (voluntary or otherwise) to be fixed.*dt consumer stated vehicle has been repaired.
TNOwner in Tennessee57,000 mi
Active headrest activated by itself with no collision. Inspection revealed a plastic tab is broken. This is known by jeep as a defective piece of equipment. They refused to fix as the car is ~1500miles outside of warranty
VAOwner in Virginia35,000 mi
I was driving down the road at approximately 35mph on a smooth paved residential street when I heard what sounded like a window shattering. I looked over and saw the passenger seat (unoccupied) headrest had sprung forward and deployed as though the vehicle had been rear-ended.
GAOwner in Georgia50,506 mi
When it starts
050k100k mi

Usually starts around 69,000 miles. Half of owners reported it between 49,180 and 82,500.

What to do

Check that both front headrests stay latched.

Engine15%199 complaints

Warning lights, leaks, stalling

Show detailsHide details
What owners describe
When the air conditioning is running there is a noise coming from the air compressor and I don't understand y the car being so new it can have already broke I went to get it checked and they said it would cost $1690 to fix at a jeep dealer that is extremely ridiculous I would say ...
OHOwner in Ohio45 mi
Discovered oil leak in my garage. Dealer checked and discover both radiator leak and power steering leak. No warning indicators were illuminated. Deal requested to have it replaced because it's dangerous drive. Jeep has less than 58500 miles on it.
ILOwner in Illinois58,500 mi
MINYFLMTRead 4 more owner reports+4
My wife and I own this car, which is titled to her. Today I took it to a jeep dealer for standard, 60,000 mile maintenance. The dealer discovered that my radiator was leaking. I replaced it at a cost of $1,026.97. The dealer is rochester hills chrysler, jeep and dodge in rochester hills, mi.
MIOwner in Michigan60,612 mi
My check engine light came on. I brought it to my jeep dealer.they found code p0302 and said the left engine head had to be replaced as well as #2 fuel injector.I had just over 50000 mi. The head was covered under warranty,the fuel injector cost me 415$. Jeep should have covered this cost. Jeep reimbursement department denied me reimbursement.what can be done to recover my cost?
NYOwner in New York50,000 mi
I got a service engine soon light. When I took it to the dealer they said it was purge valve on the evaporator system. I encounter the same problem on my 2014 dodge durango at the same mileage. I think chrysler has a systemic problem with this part of their emission system.
FLOwner in Florida
Received a recall 1 month go but the dealer cannot repair-no parts!! Recall w58 "a loss of motive power can result in a vehicle crash without prior warning" now I am frightened to drive to work but no way to get it repaired???
MTOwner in Montana
When it starts
050k100k mi

Usually starts around 60,000 miles. Half of owners reported it between 23,425 and 93,850.

Electrical system10%136 complaints

Stalling, screen and audio faults

Show detailsHide details
What owners describe
My jeep stalled in 50mph traffic causing a horribly dangerous situation. I barely coasted to the side of the road, and it wouldn't restart. I had it towed to the dealer where I was later told my tone/reluctor wheel had broken resulting in loss of signal from the crankshaft sensor so the vehicle shut down.
MDOwner in Maryland104,000 mi
1- surround sound is auto turn to stay on. When turn off no any effects. 2- some noise come in driver side from dash or engine room. This noise like air sound from air pump every 10 to 25 sec with synchronous small some effect in rpm.
FLOwner in Florida12,450 mi
KYMARead 2 more owner reports+2
The fan for heat and air conditioning suddenly quits working. The fan motor makes a roaring noise. The wipers will only work on high. Our jeep only has 60k. We have already had an oil leak and had to replace the water pump. Also the check engine light is on code says it's an exhaust leak. We are very disappointed in the over all quality.
KYOwner in Kentucky63,000 mi
I have a 2015 gran cherokee while parked in my garage the jeep rolled forward hitting the garage doors , called chysler was told there is a recall but I'm not doing it right ? I asked , what placing the car in park? Or buying a car that is a safety hazard !!!, we should have been warned this car was going to kill someone.!!!!
MAOwner in Massachusetts3,600 mi
When it starts
050k100k mi

Usually starts around 27,000 miles. Half of owners reported it between 3,450 and 60,500.

What to do

Watch the screen and the dash at startup.

More: Alternator or battery? · Dashboard warning lights

Airbag system8%103 complaints

Headrest faults, airbags that did not deploy

Show detailsHide details
What owners describe
While simply driving down the road my passenger side headrest just pops open. It seems the clips have broken. This should be a recall as I have spoken to many owners who have had the same issue. This is a safety issue and should be taken care of from the dealership and not cost $800.00 for something that is faulty.
LAOwner in Louisiana64,000 mi
Vehicle was involved in an accident driving on a highway (speed approx. 45) when another vehicle failed to yield at a stop sign. Front passenger side of vehicle impact with front of other vehicle. Air bags did not deploy and the seat belt did not lock causing the driver's face to hit the steering wheel. Due to the seat belt not locking facial injuries were sustained.
KSOwner in Kansas40,000 mi
PAKYRead 2 more owner reports+2
Passenger side headrest safety feature deployed at low speed. I was backing up in front of neighbor home on cul de sac.not involved in any collision or impact. This is on a 2015 jeep grand cherokee
PAOwner in Pennsylvania100,000 mi
The passenger seat head restraint system activated for no known reason while driving 70 mph on the interstate. The vehicle was not in any accident or no factors caused this. The head rest violently shot forward approx 6" if this would have been the drivers seat it would almost certainly caused the driver to loose control of the jeep
KYOwner in Kentucky78,000 mi
When it starts
050k100k mi

Usually starts around 69,000 miles. Half of owners reported it between 46,925 and 82,750.

What to do

The airbag light should go out a few seconds after startup.

What repairs cost on the 2015 Jeep Grand Cherokee

Part prices for the problems 2015 Grand Cherokee owners report most. They are shelf and mail-order prices for the part alone, so a shop bill adds labor and its own markup.

Steering rack that leaksPower steering rack
$311 – $911Part only, at the counter

For the 3.6L and 5.7L: a remanufactured Terrepower rack up to Mopar’s, with Edelmann and Remy between them; a reman rack adds a core deposit.

Check steering racks
Radiator that leaksRadiator
$68 – $520Part only, at the counter

11 brands for the 3.6L and 5.7L, from CSF up to Mopar’s heavy-duty radiator.

Check radiators

Prices on this page are our own research, not the store’s, and store prices change daily.

Prices read on RockAuto on Oct 2, 2026, for the parts listed as fitting this car; regular stock only, closeouts left out.

Check engine codes owners report

3 owners name P0336 (crankshaft position sensor range/performance) in their complaints, the code named most for this car.

OBDP0336Crankshaft position sensor range/performance3

Complaints whose text names the code, one count per complaint. Tap a code to read our guide; grey codes have no guide yet.

When problems show up on the odometer

Powertrain complaints start earliest, typically around 11,600 miles. Seat complaints start latest, around 69,000 miles.

Powertrain12k
Seat69k
Engine60k
Electrical system27k
Airbag system69k
025k50k75k100k mi

Dot: typical mileage. Bar: the middle half of reports. From the mileage owners wrote on the form.

Jeep Grand Cherokee complaints by model year

2015 is shown in dark. The powertrain is named most in 2 other Grand Cherokee years.

Show chartHide chart
Complaints by model yearJeep Grand Cherokee, 2010 to 2025
All complaintsPowertrain
0
500
1,000
1,500
2,000
2,500
10
11
12
13
14
1,354
15
16
17
18
19
20
21
22
23
24
25

2015 is shown in dark. The powertrain is named most in 2 other Grand Cherokee years.

When owners filed

Complaints about the 2015 Jeep Grand Cherokee have kept arriving since 2014, with peaks in 2016 and 2020. A peak often follows a recall or a news story, not a new fault.

Show chartHide chart
When owners filedComplaints about the 2015 Jeep Grand Cherokee, by the year they were filed
Complaints filed
0
100
200
300
1
2014
87
2015
242peak
2016
59
2017
58
2018
160
2019
180peak
2020
129
2021
80
2022
147
2023
85
2024
76
2025
50
2026

2015 Jeep Grand Cherokee recalls

10 recall campaigns cover the 2015 Jeep Grand Cherokee. A recall list is by model year; whether one car had the work done is in its VIN record.

2023Engine and engine coolingThe crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.Free repair: update the powertrain control module software to maintain vehicle propulsion2022Fuel system, dieselA high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.Free repair: replace the HPFP, and inspect and replace, if necessary, additional fuel system components2020Engine and engine coolingThe crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.Free repair: update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost2020Engine and engine coolingThe Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system.Free repair: replace the EGR cooler2018Electrical systemThese vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.Free repair: inspect the software, and perform a software flash on the engine or powertrain control module2017Engine and engine coolingAccessible Technologies, Inc.ATI will notify owners and will replace the supercharger brackets, free of charge.2016Service brakes, hydraulicIn the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.Free repair: inspect the front left brake caliper and depending on its casting date, replace it2016Power trainThe affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.Free repair: update the vehicle software to mitigate the risk of vehicle rollaway2015EquipmentThe affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge.2015SuspensionThe affected vehicles may be equipped with rear lower control arms that may have been incorrectly heat treated.Free repair: inspect and if necessary replace the lower control arms

2015 Jeep Grand Cherokee crash tests and investigations

NHTSA crash tests rate the 2015 Jeep Grand Cherokee 4 to 5 stars overall, depending on the version: five stars for the four-wheel drive version, four stars for the two-wheel drive version. Its defect office has opened eight investigations that cover this model year.

Overall4–5/5
Frontal crash5/5
Side crash5/5
Rollover3–4/5

Ratings run from 1 to 5 stars: 5 is the safest result, 1 the least safe.

Frontal stars compare cars of about the same weight; side stars compare every vehicle. Rollover stars show how top-heavy the car is: NHTSA puts the 2015 Jeep Grand Cherokee’s chance of rolling over in a single-car crash at 17% to 20%.

Safety equipment NHTSA recommends

Electronic stability controlStandard
Forward collision warningOptional
Lane departure warningNot offered

Optional means some trims have it and some don’t. Check the car you are looking at.

Federal investigations

False positive automated brakingOpened Jun 1, 2015 (PE15021), closed Sep 28, 2016Closed
Software security vulnerabilityOpened Jul 24, 2015 (RQ15004), closed Jan 5, 2016Closed
Powered vehicle rollawayOpened Aug 20, 2015 (PE15030), closed Feb 5, 2016Closed
Vehicle rollaway, engine onOpened Feb 3, 2016 (EA16002), closed Jun 24, 2016Closed
Active head rest inadvertent deploymentOpened Sep 9, 2019 (PE19014), closed Feb 25, 2026Closed
Seat belt retractionOpened Sep 16, 2019 (PE19011), closed May 3, 2021Closed
Desiccated air bag inflator ruptureOpened Sep 17, 2021 (EA21002)Open
High pressure fuel pump failureOpened Mar 17, 2023 (EA23001)Open

Before you buy a used 2015 Jeep Grand Cherokee

These checks follow what 2015 Grand Cherokee owners reported most: shifting trouble, then headrests that pop open. Ask for the service history by VIN, because it shows transmission work and whether the recall repairs were done.

Before you buy a 2015 Jeep Grand Cherokee5 checks to do in person
  1. 1
    Drive through every gear

    Shifting trouble leads the powertrain complaints.

  2. 2
    Shift into Park and back a few times

    Some complaints describe the shifter and Park.

  3. 3
    Check the front headrests

    Headrests that pop open are the main seat complaint.

  4. 4
    Look for leaks under the hood

    Leaks come up in the engine complaints.

  5. 5
    Run the VIN for open recalls

    Only the VIN says if this car got the recall repairs.

Oil and service for the 2015 Jeep Grand Cherokee

This is what Jeep's manual says the 2015 Grand Cherokee needs: which oil to use and how much, the fluids for the transmission and the cooling system, and when each job is due. The vehicle tracks oil wear itself and shows an oil change message, but Jeep says never to go past a set number of miles or months.

5.7L 8-cylinder
Engine oil
5W-20
Oil capacity, with filter
7 US quarts
Transmission fluid
Mopar ZF 8&9 Speed ATF
Coolant
Mopar 10 Year/150,000 Mile Formula OAT
3.6L 6-cylinder
Engine oil
5W-20
Oil capacity, with filter
6 US quarts
Transmission fluid
Mopar ZF 8&9 Speed ATF
Coolant
Mopar 10 Year/150,000 Mile Formula OAT

Service schedule

Oil changeWhen the dashboard message appears, and at least every 10,000 miles or 12 months
Spark plugsEvery 100,000 miles (mileage only, not years)
CoolantAt 10 years or 150,000 miles, whichever comes first

From the Jeep 2015 Grand Cherokee Owner's Manual, read Oct 2, 2026. Normal schedule.

Common questions

What are the most common problems with the 2015 Jeep Grand Cherokee?

Owners name the powertrain most (346 complaints), then seat (286) and engine (199).

Is 2015 a good year for the Jeep Grand Cherokee?

The complaint record can't grade a car, but it shows what to check: the powertrain complaints that lead this year, the mileage they start at, and whether the recall repairs were done.

Was there a recall on the 2015 Jeep Grand Cherokee?

Yes. NHTSA lists 10 recall campaigns for the 2015 Jeep Grand Cherokee: engine and engine cooling (4), electrical system, brakes, equipment, power train, suspension, fuel system, diesel. A dealer can tell from the VIN whether one car got the repairs.

At what mileage do 2015 Jeep Grand Cherokee problems start?

Powertrain complaints start earliest, around 11,600 miles. Seat complaints come later, around 69,000 miles.

Which Grand Cherokee years have the most and fewest complaints?

The 2014 and 2011 model years have the most in the file, and the 2025 and 2010 the fewest, though newer cars have had less time to collect complaints.

Other Grand Cherokee years

201380220142,37320151,35420163082017364

Other 2015 SUVs to compare

What the complaint record can't tell you

How many were soldA popular model looks worse than a rare one.
Whether your car has itA share isn't a probability for one car.
Who filedRecalls and news send owners to the form.
What it costsPart prices only; a shop adds labor.

Sources

Show all 6 sources
NHTSA complaint fileNHTSA consumer complaints, FLAT_CMPL bulk file, dated Aug 25, 2026
Counts by system and year, mileage, crash and injury flags, codes, owner quotes
NHTSA recallsRecalls API, read Oct 2, 2026
The recall list
NHTSA 5-Star Safety RatingsSafety Ratings API, read Oct 2, 2026
Crash test stars and rollover risk
NHTSA defect investigationsInvestigations file (FLAT_INV)
The investigations list
EPA fueleconomy.govFederal fuel economy data
Engines, gearboxes, mpg
Jeep's 2015 Grand Cherokee releaseRead 3 Oct 2026
Engine specs

Owner quotes are changed from all capitals to normal case only. Counts by system and year cover vehicles with at least 10 complaints.