NHTSA owner complaints

Owner complaint record

2012 Chevrolet Cruze Problems and Recalls: What Owners Report

This page shows the problems 2012 Chevrolet Cruze owners reported to NHTSA, the federal agency that tracks car safety: 864 complaints sorted by system, the mileage they started at, the check engine codes owners named, and the recalls to check before you buy.

NHTSA owner complaintsChecked Oct 3, 2026864 complaintsFederal file of Aug 25, 2026

A 2012 Chevrolet Cruze sedan seen from the front
2012 Chevrolet Cruze 1LTMercurySable99CC BY-SA 4.0Wikimedia Commons
Model year2012
  • 201920No page yet
  • 2018109No page yet
  • 2017201No page yet
  • 2016247No page yet
  • 2015251No page yet
  • 2014702No page yet
  • 2013585No page yet
  • 2012864
  • 2011731No page yet
Complaints
864

+18% vs 2011, most of any Cruze year

Top system
Engine

267 complaints, 31% of the total

Typical start
66,500 mi

half of the engine reports that give a mileage came before this

Crash reports
62

21 mention an injury, 17 a fire

Short answer

The engine leads the 2012 Chevrolet Cruze record at 31%, with electrical system next at 23%. Of the engine reports that give a mileage, half came before 66,500 miles. The costliest part on our cost list is the water pump, $18 to $137 for the part alone.

It's a count of reports, not a failure rate. Use it to decide what to inspect before buying, not to grade the car.

What we know beyond the file

Engine complaints lead the file, many about coolant loss, a coolant smell and warning lights. Recall 12V-288 covers oil that can collect in the engine shield after an oil change and catch fire on hot parts; the dealer modifies the shield free.

On cars with the turbo 1.4-liter and the automatic, recall 13V-360 covers an electric brake vacuum pump that may not switch on, so brake assist can drop; the dealer replaces a switch free.

Is your Cruze affected?

Check one car against NHTSA recalls. Free, takes seconds.

2012 Chevrolet Cruze overview

The 2012 Cruze came with a 1.8-liter four or a turbo 1.4-liter four, with a six-speed automatic or a six-speed manual, in front-wheel drive.

Owners filed 18% more complaints about the 2012 than the 2011 (731), and the engine leads both years. The 2013 drew 585, with engine named most.

1.8L 4-cylinder
Power
Not confirmed
Torque
Not confirmed
Gearbox
6-speed automatic or 6-speed manual
Fuel
Regular gasoline
Injection
Not direct
FWD22/34/26
FWD manual25/35/29

city / highway / combined mpg, EPA

1.4L turbo 4-cylinder
Power
Not confirmed
Torque
148 lb-ft at 1,850 rpm (automatic) or 2,500 rpm (manual)
Gearbox
6-speed automatic or 6-speed manual
Fuel
Regular gasoline
Injection
Not direct
FWD26/36/30
FWD manual26/37/30

city / highway / combined mpg, EPA

1 of 2 engines
Why there is no figure

We print power and torque only from the maker's own spec sheet. For this engine we found none we could check, or only an estimate, so the figure stays blank rather than guessed.

Fuel economy from EPA fueleconomy.gov; power and torque from Chevrolet media specification pages (GM, Wayback copies), read 3 Oct 2026.

Is the 2012 Chevrolet Cruze reliable?

Owners filed more complaints about the 2012 Chevrolet Cruze than about any other Cruze year, and the engine draws the largest share. The four checks below are what the federal record can say; none of them is a reliability score.

  • 1st
    Compared with other Cruze years864 complaints, the most of 9 model years (next is 2011 with 731).By model year
  • 31%
    The system named mostEngine, in 267 complaints. Half of the engine reports that give a mileage came before 66,500 miles.Problems by system
  • 7
    Recalls7 recall campaigns cover the 2012 Chevrolet Cruze.Recalls
  • 62
    Crashes, injuries, fires62 complaints mention a crash, 21 an injury and 17 a fire.

A complaint count is not a failure rate: the record doesn't say how many were sold, so a popular year draws more reports.

2012 Chevrolet Cruze problems by system

Every complaint to NHTSA names the part of the car that gave the owner trouble, such as the engine or the steering. The cards below sort the 864 complaints about the 2012 Chevrolet Cruze that way, largest first: open one to read what owners wrote, when it usually starts, and what to check.

6 systems · tap one to read what owners wrote
Engine31%267 complaints

Coolant loss, warning lights, stalling

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What owners describe
Very strong smell of burning oil when car comes to a stop. Oil sprayed all over the top rear of engine and down back of engine. Dealer replaced pcv valve and manifold cover at 44,678 miles due to recurring antifreeze leak and lean fuel / low vacuum condition. Going back to dealer again I guess before it bursts into flames.
MNOwner in Minnesota45,000 mi
Have coolant odor inside vehicle. Dealer tested 3 times, but claims they can't duplicate the problem. Smell is very bad in colder months. Window fogs. Have to drive with windows open somewhat in winter conditions. Chevy now has a bulletin. Been trying to work through gm regional - they are ignoring me. Many other cruze owners have same complaint/problem.
MNOwner in Minnesota6,500 mi
INOHNCPARead 4 more owner reports+4
Vehicle has 29,980 approximate miles. Vehicle had a leaking torque converter seal. While dealership was removing transmission, a stray bolt fell from the interior of the motor. Bolt does not belong to car. It has damaged the bell housing. No other damage has been reported at this moment.
INOwner in Indiana
Clutch smell very strong door dust all over engine car has 9000 miles on it also getting a engine code says cruise control sensor this car don't have cruise control dealer says clutch not under warranty I'm very dissapointed with the power in the engine car has no power for going up any slope or hills way under powered.
OHOwner in Ohio
I bought a 2012 chevy cruze received recall letter first of 10/13 was stated in letter no parts were available but when they were I would get it fixed free. I approached intersection my brake went to floor was t boned and total loss of my car this car has 6 airbags none of them deployed ..not getting anywhere with gm.
NCOwner in North Carolina48,000 mi
When the speed of the car starts to reach 50 miles a high pitch sound occurs. I cannot determined if it is related to when air conditioner is turned on. The noise will diminish when speed is lowered to about 45 miles. I cannot recall if this happens in the colder months but it does seem to happen in the summer.
PAOwner in Pennsylvania21,500 mi
When it starts
050k100k mi

Usually starts around 66,500 miles. Half of owners reported it between 30,075 and 96,340.

What to do

Check the coolant level cold and sniff for a sweet coolant smell after the drive.

Our guideCoolant Leak: Where It Comes From and How to Find It

More: Blown head gasket signs · Car shuts off while driving

Electrical system23%196 complaints

Warning lights, stalling, steering assist

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What owners describe
The day I purchased the vehicle, the radio intermittently discontinued working. The following morning after driving the care for approximately 20 miles and then stopping to visit my father, the car would not start. The car was towed back to the dealer and they noticed a burnt smell and no voltage to bcm, the repair order indicates they replaced ubec and operated system was all ok at that time.
OHOwner in Ohio29,250 mi
2012 chevrolet cruze. Consumer requests reimbursement for vehicle defect repairs. *smd according to the invoice, the vehicle lost power and shut off while driving. The dealer replaced the battery and fuse block on the battery.
GAOwner in Georgia
KYMSMNNCRead 4 more owner reports+4
When putting the 2012 cruze in reverse the brakes would fail temporarily forcing me to push the car into park. A week later the radio start to turn on and off. At this point in time aug 7 2014 only the brakes have been fixed.
KYOwner in Kentucky45,000 mi
Engine cooling system exploded while car in motion coolant was everywhere underneath the hood. Belt broken.and has oil leaking.with an 800 hundred dollars bill while on vacation.
MSOwner in Mississippi125,000 mi
Strong odor of coolant entering the interior of car when heater is used. Becomes stronger if window is open while driving . Odor is not present when at standstill. Open opening hood with engine off odor can be sensed near the water pump area. Dealer replaced water pump a week ago to remedy the problem. The vehicle has 28 k on it.
MNOwner in Minnesota28,000 mi
Radio turns on and off repeatedly including the upper display, the smaller display flickers and will show a service stabilitrak notice. Several warning lights on the dash also light up: brake, stabilitrak , and abs. No gm bulletins nor a recall for this problem and dealership cannot fix problem after several visits.
NCOwner in North Carolina20,500 mi
When it starts
050k100k mi

Usually starts around 50,000 miles. Half of owners reported it between 31,250 and 72,440.

What to do

Watch the dash for warnings on a long test drive.

Our guideDashboard Warning Lights: Three Mean Stop, Five Can Wait

More: Alternator or battery?

Braking system16%142 complaints

Hard brake pedal, brake assist

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What owners describe
When putting car into reverse on level ground to back up, brakes do not work properly and hardly stops car, very unnerving. Dealer could not find the problem, happens randomly. Have had this occur several times now. Have 18k miles.
NCOwner in North Carolina7,500 mi
When in reverse, several times (but randomly) the brakes are inoperable. They have to be stomped on in order to stop but sometimes do not activate and the car rolls.. Only in reverse, but very scary. Taking to the dealership immediately. Currently at 39,000 miles - purchased in november with 22,000.
MDOwner in Maryland39,000 mi
OHMIGAMIRead 4 more owner reports+4
As I was backing out of parking spot the brake pedal went to the floor increasing the time and distance to come to a complete stop.vehicle was towed to dealership where they determined it was a faulty brake microswitch (gm part # 13460776)that was already replaced under gm recall #12213 on march 20,2014.the dealership replaced the switch again and claim the brakes were now "working as designed".
OHOwner in Ohio33,291 mi
Loss of brake assist at start up. Occured (4) times after recall #12213 was performed by dealer.
MIOwner in Michigan26,500 mi
While parallel parking on a city street, brakes became unresponsive and I almost hit another car. I have had to have the brake booster pump replaced twice in two years and now it needs to be replaced again but dealer won't acknowledge that there is a known issue and because it is not involved in a recall, why I do not know, I must pay out of pocket. 3 booster pumps in 2 years but no recall???
GAOwner in Georgia57,000 mi
Loss of power brake assist, requiring excessive force to stop vehicle. Barely stopped in time to avoid collision with vehicle ahead. Second incident. First incident was approximately 2-3 weeks ago when backing up in driveway.
MIOwner in Michigan22,500 mi
When it starts
050k100k mi

Usually starts around 45,000 miles. Half of owners reported it between 19,504 and 77,750.

What to do

Press the brake pedal several times with the engine running; it should not turn hard.

Our guideService Brake Assist: What It Means, Causes and Cost

More: Brake warning light · ABS light on

Powertrain16%135 complaints

Rough or late shifts

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What owners describe
I just bought a 2012 chevy cruze. At take off and turning around curves at low speed the steering and the wheels shake. I took it to the dealership. And couldn't find anything wrong with it but it continues to do it. Very upsetting that it is brand new and already having problems. I really like my car but wish it was fixed.
WVOwner in West Virginia
My car started jerking violently on saturday april 25 2015. A few hours later the car stalled then made a loud noise and returned to normal driving. Its been happening 5 days now. I took it to the dealer and they told me it was my drive wise insurance tracker that was making the car jerk so it was removed.the problem is still happening. It jerks when I stop and go but its fine when I'm at a steady speed.
PAOwner in Pennsylvania48,000 mi
INOHRead 2 more owner reports+2
Vehicle has 29,980 approximate miles. Vehicle had a leaking torque converter seal. While dealership was removing transmission, a stray bolt fell from the interior of the motor. Bolt does not belong to car. It has damaged the bell housing. No other damage has been reported at this moment.
INOwner in Indiana
Clutch smell very strong door dust all over engine car has 9000 miles on it also getting a engine code says cruise control sensor this car don't have cruise control dealer says clutch not under warranty I'm very dissapointed with the power in the engine car has no power for going up any slope or hills way under powered.
OHOwner in Ohio
When it starts
050k100k mi

Usually starts around 57,340 miles. Half of owners reported it between 23,247 and 87,500.

What to do

Drive through every gear, cold and warm, and feel for harsh or slipping shifts.

Our guideBad Transmission Symptoms: Is Your Transmission Going Out?

More: Transmission slipping · Jerks when accelerating

Stability control12%108 complaints

StabiliTrak warnings

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What owners describe
I was starting to cross a busy intersection when the engine loss power light and stability control light came on. Car would not go over 5 miles an hour. Just about 90 days ago it was at the chevy dealership for same problem where the throttle body and all sensors were replaced.
GAOwner in Georgia96,454 mi
Car goes into a power down mode and stabilitrak light comes on. Has been in dealership for a week and stored no codes to diagnose. Can be driving down the highway at 60 and have loss of power. Will eventually cause accident. Car is still under powertrain warranty and cant be diagnosed.
NYOwner in New York65,000 mi
FLPARead 2 more owner reports+2
Less than 30 days I have purchase a car from gallimore motors started having issues with the transmission slipping reported it to the dealer, who did nothing. It was like oh well. Then now the stabilitrak is coming on, I haven't even had this car for 30 days until yesterday.
FLOwner in Florida100,000 mi
61,000 miles and car is showing repeated p2135 codes for throttle/pedal senor issue and places the car in limited power mode. Event has happened during warm-up, at stop signs and lights, local street speeds, and during highway travel/speeds. I have cleared the issue using obd ii tool and phone app.
PAOwner in Pennsylvania59,785 mi
When it starts
050k100k mi

Usually starts around 61,883 miles. Half of owners reported it between 40,000 and 82,923.

What to do

Watch the dash on a test drive for a StabiliTrak or traction warning.

Our guideTraction Control Light: Flashing vs Steady, and Is It Safe?
Steering12%103 complaints

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What owners describe
I just bought a 2012 chevy cruze. At take off and turning around curves at low speed the steering and the wheels shake. I took it to the dealership. And couldn't find anything wrong with it but it continues to do it. Very upsetting that it is brand new and already having problems. I really like my car but wish it was fixed.
WVOwner in West Virginia
At low speeds, when turning, there is a grinding sensation in the steering wheel and can be felt in the floorboard. After taking this to the dealer twice, I was told it was the steering column. My extended warranty does not cover a "noise" and gm will not cover an issue if there is an extended warranty. I was told that changing out a $400+ part might not make a difference, and the noise could return again.
INOwner in Indiana44,600 mi
INPARead 2 more owner reports+2
After about 15 minutes on the interstate at a speed of about 60mph the steering seems to have a spot that it sticks in and does not seem safe. Have called dealership but they say they havent heard of this problem but I can have it checked. It does not seem to happen everytime so I havent taken it in.
INOwner in Indiana9,000 mi
We were driving on rt 206 in jersey and the steering wheel locked up and the car went off the road. The car was totaled. About a week later I received a letter from chevy stating this is a known issue that the steering had increased friction and can cause the steering to lock up.
PAOwner in Pennsylvania101,000 mi
When it starts
050k100k mi

Usually starts around 45,500 miles. Half of owners reported it between 22,250 and 62,000.

What to do

What repairs cost on the 2012 Chevrolet Cruze

Part prices for the problems 2012 Cruze owners report most. They are shelf and mail-order prices for the part alone, so a shop bill adds labor and its own markup.

Coolant lossCoolant reservoir
$10 – $44Part only, at the counter

Seven brands, from SKP up to GM Genuine.

Check coolant reservoirs
Coolant leaksWater pump
$18 – $137Part only, at the counter

For the 1.8L, Graf up to GM Genuine at $18 to $95; the 1.4L turbo runs $30 to $137.

Check water pumps

Prices on this page are our own research, not the store’s, and store prices change daily.

Prices read on RockAuto on Oct 3, 2026, for the parts listed as fitting this car; regular stock only, closeouts left out.

Check engine codes owners report

5 owners name P2135 (a generic OBD-II code) in their complaints, the code named most for this car.

OBDP2135Generic OBD-II code5
OBDP0171System too lean - Bank 13

Complaints whose text names the code, one count per complaint. Tap a code to read our guide; grey codes have no guide yet.

When problems show up on the odometer

Braking system complaints start earliest, typically around 45,000 miles. Engine complaints start latest, around 66,500 miles.

Engine66k
Electrical system50k
Braking system45k
Powertrain57k
Stability control62k
Steering46k
025k50k75k100k mi

Dot: typical mileage. Bar: the middle half of reports. From the mileage owners wrote on the form.

Chevrolet Cruze complaints by model year

2012 has the most complaints of any Cruze year. The engine is named most in 7 other Cruze years.

Show chartHide chart
Complaints by model yearChevrolet Cruze, 2011 to 2019
All complaintsEngine
0
500
1,000
11
864
12
13
14
15
16
17
18
19

2012 has the most complaints of any Cruze year. The engine is named most in 7 other Cruze years.

When owners filed

Complaints about the 2012 Chevrolet Cruze have kept arriving since 2011, with peaks in 2014 and 2015. A peak often follows a recall or a news story, not a new fault.

Show chartHide chart
When owners filedComplaints about the 2012 Chevrolet Cruze, by the year they were filed
Complaints filed
0
100
200
4
2011
44
2012
75
2013
161peak
2014
98peak
2015
87
2016
92
2017
85
2018
78
2019
40
2020
31
2021
18
2022
26
2023
13
2024
6
2025
6
2026

2012 Chevrolet Cruze recalls

7 recall campaigns cover the 2012 Chevrolet Cruze. A recall list is by model year; whether one car had the work done is in its VIN record.

2016Electrical systemAlso, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers.Free repair: inspect and if necessary replace the key cylinder lock housing2014Air bagsThe driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.Free repair: replace the steering wheel air bag coil2013Air bagsThe driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.Free repair: replace the steering wheel air bag coil2013Service brakes, hydraulicIn the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.Free repair: replace a microswitch in the power brake vacuum pipe assembly2012Fuel system, gasolineGENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012.GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS.2012Engine and engine coolingGENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012.GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD.2012Air bagsThe driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.Free repair: replace the steering wheel airbag coil

2012 Chevrolet Cruze crash tests and investigations

NHTSA crash tests rate the 2012 Chevrolet Cruze five stars overall. Its defect office has opened three investigations that cover this model year.

Overall5/5
Frontal crash5/5
Side crash5/5
Rollover4/5

Ratings run from 1 to 5 stars: 5 is the safest result, 1 the least safe.

Frontal stars compare cars of about the same weight; side stars compare every vehicle. Rollover stars show how top-heavy the car is: NHTSA puts the 2012 Chevrolet Cruze’s chance of rolling over in a single-car crash at 11%.

Safety equipment NHTSA recommends

Electronic stability controlStandard
Forward collision warningNot offered
Lane departure warningNot offered

Federal investigations

Engine compartment fireOpened Mar 28, 2012 (PE12010), closed Jul 19, 2012Closed
Chapman chevrolet / cruze engine recallOpened Oct 15, 2012 (AQ12002), closed Oct 20, 2014Closed
Air bag non-deploymentOpened May 31, 2013 (RQ13002), closed Jul 9, 2014Closed

Before you buy a used 2012 Chevrolet Cruze

These checks follow what 2012 Cruze owners reported most: coolant loss and engine warnings, then electrical warnings and a hard brake pedal. Run the VIN before you pay, because this car has fire, brake and airbag recalls.

Before you buy a 2012 Chevrolet Cruze5 checks to do in person
  1. 1
    Check the coolant level cold

    Coolant loss leads the engine complaints.

  2. 2
    Run the VIN for the engine shield and brake recalls

    Only the VIN shows whether they were done.

  3. 3
    Press the brake pedal with the engine running

    Brake complaints describe a hard pedal.

  4. 4
    Drive through every gear

    Rough shifting shows up in the powertrain complaints.

  5. 5
    Watch the dash on a long drive

    Warning lights fill the electrical complaints.

Oil and service for the 2012 Chevrolet Cruze

This is what Chevrolet's manual says the 2012 Cruze needs: which oil to use and how much, the fluids for the transmission and the cooling system, and when each job is due. The vehicle tracks oil wear itself and shows an oil change message, but Chevrolet says to change the oil at least once a year.

1.8L 4-cylinder
Engine oil
5W-30
Oil capacity, with filter
4.76 US quarts
Transmission fluid
DEXRON-VI
Coolant
DEX-COOL, mixed 50/50 with water
1.4L turbo 4-cylinder
Engine oil
5W-30
Oil capacity, with filter
4.25 US quarts
Transmission fluid
DEXRON-VI
Coolant
DEX-COOL, mixed 50/50 with water

Service schedule

Oil changeWhen the CHANGE ENGINE OIL SOON message appears, and at least once a year
CoolantEvery 5 years or 150,000 miles, whichever comes first

From the Chevrolet 2012 Cruze Owner Manual, read Oct 3, 2026. Normal schedule.

Common questions

What are the most common problems with the 2012 Chevrolet Cruze?

Owners name the engine most (267 complaints), then electrical system (196) and braking system (142).

Is 2012 a good year for the Chevrolet Cruze?

The complaint record can't grade a car, but it shows what to check: the engine complaints that lead this year, the mileage they start at, and whether the recall repairs were done.

Was there a recall on the 2012 Chevrolet Cruze?

Yes. NHTSA lists 7 recall campaigns for the 2012 Chevrolet Cruze: electrical system, airbags (3), fuel tank, engine and engine cooling, brakes. A dealer can tell from the VIN whether one car got the repairs.

At what mileage do 2012 Chevrolet Cruze problems start?

Braking system complaints start earliest, around 45,000 miles. Engine complaints come later, around 66,500 miles.

Which Cruze years have the most and fewest complaints?

The 2012 and 2011 model years have the most in the file, and the 2019 and 2018 the fewest, though newer cars have had less time to collect complaints.

Other 2012 compact cars to compare

What the complaint record can't tell you

How many were soldA popular model looks worse than a rare one.
Whether your car has itA share isn't a probability for one car.
Who filedRecalls and news send owners to the form.
What it costsPart prices only; a shop adds labor.

Sources

Show all 8 sources
NHTSA complaint fileNHTSA consumer complaints, FLAT_CMPL bulk file, dated Aug 25, 2026
Counts by system and year, mileage, crash and injury flags, codes, owner quotes
NHTSA recallsRecalls API, read Oct 3, 2026
The recall list
NHTSA 5-Star Safety RatingsSafety Ratings API, read Oct 3, 2026
Crash test stars and rollover risk
NHTSA defect investigationsInvestigations file (FLAT_INV)
The investigations list
EPA fueleconomy.govFederal fuel economy data
Engines, gearboxes, mpg
NHTSA recall 12V-288Read Oct 3, 2026
Engine shield oil fire
NHTSA recall 13V-360Read Oct 3, 2026
Brake vacuum pump switch, 1.4L turbo automatic
Chevrolet media specification pages (GM, Wayback copies)Read 3 Oct 2026
Engine specs

Owner quotes are changed from all capitals to normal case only. Counts by system and year cover vehicles with at least 10 complaints.